At Niaz Garments, we strive to deliver high-quality knitted apparel products with complete satisfaction to our clients. As a trusted apparel manufacturer and exporter from Pakistan, we serve both bulk and custom orders globally. Please read our Refund and Returns Policy carefully before placing an order.
✅ Returns Eligibility
Due to the customized and made-to-order nature of our garments, we do not accept returns on products unless they meet the following conditions:
- The product received is defective, damaged, or significantly different from the approved sample or description.
- You notify us within 7 days of receiving your order.
- The product is unused, unwashed, and in original packaging.
- Photographic evidence of the issue is provided.
✅ How to Request a Return or Refund
If your order meets the conditions above, follow these steps:
- Contact our support team at info@niazgarments.com or WhatsApp (+92) 332-540-6136 within 7 days.
- Provide your order number, photos of the product, and a short description of the issue.
- Our team will review your claim within 48 hours.
- If approved, we will arrange either:
- A replacement
- A partial refund
- Or a full refund, depending on the case.
❌ Non-Returnable Items
We do not accept returns or refunds for:
- Custom orders based on client-specific designs or private labels
- Bulk manufacturing once the final sample is approved
- Items damaged due to improper use or storage
- Delays caused by customs or courier issues after dispatch
💰 Refund Process
Once approved:
- Refunds will be issued via the original payment method or bank transfer within 7–14 business days.
- In case of partial refund or price adjustment, you will receive a credit note or discount on your next order.
📦 Shipping Costs
- If the return is due to our error (defect, wrong item, etc.), we will cover the return shipping cost.
- In other cases, return shipping costs will be the buyer’s responsibility.
📩 Need Help?
If you have any questions regarding our refund or return process, feel free to contact us:
🌐 Website: https://niazgarments.com
📧 Email: info@niazgarments.com
📱 WhatsApp: (+92) 332-540-6136